Last updated: 5th November 2025
At KTKat Kreations, we understand that many of the items you send to us hold deep personal meaning. We take great care to protect both your personal information and the cherished fabrics or clothing you provide. This policy explains how we collect, use, and safeguard your data when you visit our website, place an order, or send items for your custom keepsake.
1. Who We Are
KTKat Kreations creates handmade memory bears and keepsakes using clothing and materials you send to us.
Our website operates via WooCommerce, and we also sell through our Etsy shop.
Website: www.ktkatkreations.co.uk
Email: info@ktkatkreations.co.uk
For data protection purposes, KTKat Kreations is the data controller under the UK General Data Protection Regulation (UK GDPR).
2. Information We Collect
We only collect information necessary to process your order and provide a personal, reliable service. This may include:
- Personal details – your name, email address, phone number, and delivery address.
- Order information – details about your purchase, product choices, and any personalisation requests.
- Items you send us – clothing or fabric that may include personal identifiers (e.g., name tags). We treat all items with the utmost respect and care.
- Payment details – processed securely through WooCommerce’s payment partners (we never store full card information).
- Communication – messages, emails, or photos shared with us relating to your order.
- Website and cookie data – automatically collected to help improve our site performance and user experience.
3. How We Use Your Information
We use your information to:
- Process and fulfil your order (including communication, crafting, and delivery).
- Keep you updated about your order’s progress.
- Improve our products and services.
- Meet accounting, tax, and legal obligations.
- Respond to any questions or concerns you may have.
We will never sell, trade, or rent your personal information to others for marketing.
4. Handling Your Clothing & Keepsake Materials
We understand that the clothing you send may hold sentimental value.
- Your items are stored securely and labelled only with your order details.
- We do not share or use these materials for any purpose other than creating your keepsake.
- Any offcuts or unused material will be returned to you (if requested) or disposed of respectfully once your order is complete.
5. Sharing Your Information
We only share your information when it’s necessary to complete your order, for example with:
- Royal Mail or couriers – to deliver your finished keepsake.
- Payment processors (such as Stripe, PayPal, or WooCommerce Payments) – to securely handle transactions.
- Website hosting and email providers – who help us run our business securely.
- Etsy – if you place an order through our Etsy shop, Etsy acts as a separate data controller and manages your data under their own Privacy Policy.
All third parties comply with UK data protection law and only use your information as needed to perform their services.
6. How We Store and Protect Your Data
We keep your personal information secure using encrypted systems and strong passwords.
Order information is stored within our WooCommerce platform and protected by secure server protocols (SSL).
We retain your data only as long as necessary to fulfil your order, handle customer service queries, or meet legal requirements (e.g., tax records).
Physical materials (like clothing) are kept safely until your order is complete and then returned or respectfully disposed of.
7. Your Rights
Under UK GDPR, you have the right to:
- Request a copy of the personal data we hold about you.
- Ask us to correct or update inaccurate details.
- Request deletion of your data (where legally possible).
- Object to or restrict certain processing.
- Withdraw consent for communications at any time.
To exercise these rights, please contact us at [insert email address].
8. Cookies
Our website uses cookies to ensure it functions correctly (for example, remembering items in your basket) and to help us understand how visitors use our site.
You can adjust or disable cookies through your browser settings at any time.
9. Links to Other Platforms
Our website may link to our Etsy shop, social media pages, or other external sites. Once you leave our website, please note that we’re not responsible for how those platforms handle your data — please refer to their own privacy policies.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect new regulations or changes in how we operate. The latest version will always be published on this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please keep in mind that this is a small business run by an individual, but you can contact:
Email: info@ktkatkreations.co.uk
We’ll always do our best to respond quickly and with care.
